Terms of Service

Last updated: April 21, 2026

Agreement to Our Legal Terms

We are İnvivo Yazılım ve Teknoloji A.Ş. ("Company," "we," "us," "our"), a company registered in Turkey.

We operate the mobile application RaqunAI (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

RaqunAI is an AI-powered personal knowledge collection tool that allows users to share videos from platforms such as Instagram and TikTok, from which our AI automatically extracts and organizes structured information including recipes, ingredients, steps, locations, products, and workouts into a searchable personal library.

You can contact us by email at [email protected].

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and İnvivo Yazılım ve Teknoloji A.Ş., concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by [email protected], as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.

We recommend that you print a copy of these Legal Terms for your records.

01 — Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

02 — Intellectual Property Rights

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, app designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, including the "Prohibited Activities" section below, we grant you a non-exclusive, non-transferable, revocable license to:

  • Access the Services; and
  • Download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section, please address your request to: [email protected].

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

03 — User Representations

By using the Services, you represent and warrant that:

  • All registration information you submit will be true, accurate, current, and complete;
  • You will maintain the accuracy of such information and promptly update such registration information as necessary;
  • You have the legal capacity and you agree to comply with these Legal Terms;
  • You are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services;
  • You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise;
  • You will not use the Services for any illegal or unauthorized purpose; and
  • Your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

04 — User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

05 — Products

All products and features are subject to availability. We reserve the right to discontinue any products or features at any time for any reason. Prices for all products are subject to change.

06 — Purchases and Payment

All payments are processed through the Apple App Store or Google Play Store, as applicable. The Company does not directly collect or store your payment information. Refund requests are subject to the respective App Store's refund policies.

07 — Subscriptions

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.

Cancellation

We adhere to Apple's and Google's policies on cancellation. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at [email protected].

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

08 — Refund Policy

Refund requests are subject to the Apple App Store's or Google Play Store's refund policies, depending on which platform you purchased the subscription through.

09 — Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

  • Unauthorized Access: Using bots, scripts, crawlers, scrapers, or any other automated means to access or interact with the Service; accessing the Service's APIs outside of the official RaqunAI Application. The Service is intended to be accessed only through the official Application by individual human users.
  • Third-Party Platform Misuse: Sharing videos or content from Instagram, TikTok, or any other third-party platform in violation of that platform's terms of service; using RaqunAI to circumvent the access controls or intellectual property restrictions of any third-party content platform.
  • Data Misuse: Systematically collecting, extracting, or harvesting data from the Service, whether manually or through automated means; or using any data obtained from the Service for commercial purposes without the prior written consent of the Company, including building competing products or services.
  • Interference with the Service: Reverse engineering, decompiling, or disassembling any part of the Service; attempting to bypass or circumvent any security measures or access controls; or otherwise interfering with or disrupting the Service, its servers, or connected networks.
  • Account Misuse: Creating multiple accounts to circumvent restrictions; sharing, transferring, or providing Account credentials to third parties or automated systems; using another person's account without authorization; or misrepresenting your identity or affiliation with any person or entity.
  • Other Harmful Activity: Any other activity that the Company determines, in its sole discretion, to be harmful to the Service, its users, or its infrastructure.

The Company reserves the right to investigate and take appropriate action against anyone who, in the Company's sole discretion, violates this section, including without limitation suspending or terminating the offender's Account, reporting such activity to law enforcement authorities, and pursuing civil remedies for any damages incurred.

10 — User Generated Contributions

The Services may invite you to contribute content, such as notes, tags, custom categories, or other user-created metadata associated with your extracted knowledge items (collectively, "Contributions").

By submitting Contributions, you represent and warrant that:

  • You own or have the necessary rights to submit your Contributions.
  • Your Contributions are not false, inaccurate, or misleading.
  • Your Contributions do not contain unsolicited or unauthorized advertising, promotional materials, or spam.
  • Your Contributions are not obscene, lewd, lascivious, defamatory, harassing, or objectionable.
  • Your Contributions do not violate any applicable law or regulation.

We reserve the right to remove or edit any Contributions at any time without notice if they are deemed to violate these Legal Terms.

11 — Contribution License

By posting Contributions to any part of the Services, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, reproduce, and distribute your Contributions for the purposes of operating and improving the Service.

You retain ownership of your Contributions but waive any moral rights and agree not to assert them. We are not liable for any statements or representations in your Contributions provided by you.

12 — Third-Party Content and AI Extraction

RaqunAI enables users to share links or videos from third-party platforms (including but not limited to Instagram and TikTok) for the purpose of AI-powered content extraction. By using this feature, you acknowledge and agree that:

  • You are solely responsible for ensuring you have the right to submit the content you share with RaqunAI.
  • RaqunAI does not store the original third-party video content permanently; only the extracted structured data (e.g., ingredients, steps, locations, products) is saved to your personal knowledge library.
  • RaqunAI is not affiliated with, endorsed by, or partnered with Instagram, TikTok, or any other third-party platform.
  • The accuracy of AI-extracted content is not guaranteed. RaqunAI provides extracted information on an "as-is" basis and is not liable for any inaccuracies in automatically generated content.

13 — Mobile Application License

Use License

If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with these Legal Terms.

You shall not:

  • Decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App.
  • Make any modification, adaptation, improvement, or derivative work from the App.
  • Use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended.
  • Violate any applicable laws in connection with your access or use of the App.
  • Use the App for creating a product or service that is competitive with or in any way a substitute for the App.

Apple and Android Devices

The following terms apply when you use the App obtained from either the Apple App Store or Google Play (each an "App Distributor"):

  • The license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems.
  • The App Distributor has no obligation to furnish any maintenance and support services with respect to the App.
  • In the event of any failure of the App to conform to any applicable warranty, you may notify the App Distributor, and they may refund the purchase price, if any, paid for the App.
  • You must comply with applicable third-party terms of agreement when using the App.
  • The App Distributors are third-party beneficiaries of these Legal Terms and have the right to enforce the terms against you.

14 — Services Management

We reserve the right to:

  • Monitor the Services for violations of these Legal Terms.
  • Take appropriate legal action against anyone who violates the law or these Legal Terms.
  • Refuse, restrict access to, limit availability of, or disable any of your Contributions or any portion of the Services.
  • Remove from the Services or disable all files and content that are excessive in size or are burdensome to our systems.
  • Otherwise manage the Services to protect our rights and property and to facilitate the proper functioning of the Services.

15 — Privacy Policy

We care about data privacy and security. Please review our Privacy Policy at: Privacy Policy.

By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please note that while we are based in Turkey, the Services and your data may be processed in countries outside your own, including the United States. Please refer to our Privacy Policy for details on international data transfers and the safeguards we use.

16 — Term and Termination

These Legal Terms remain in effect while you use the Services.

We reserve the right to, in our sole discretion, and without notice or liability, deny access to and use of the Services to any person for any reason, including without limitation for breach of these Legal Terms or applicable law.

If your account is terminated or suspended, you are prohibited from registering and creating a new account under your name or any alias.

17 — Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason without notice.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions or errors. We have no liability for any loss caused by such downtime.

18 — Governing Law

These Legal Terms and your use of the Services are governed by the laws of Turkey, without regard to its conflict of law principles.

19 — Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms ("Dispute"), you agree to first attempt to negotiate any Dispute informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other.

Binding Arbitration

If informal negotiations fail, the Dispute will be resolved by binding arbitration conducted under the rules of the Istanbul Arbitration Centre (ISTAC) or, where applicable, in accordance with the International Chamber of Commerce (ICC) Arbitration Rules. You understand that arbitration replaces your right to sue in court or have a jury trial.

  • Arbitration will take place in İzmir, Turkey.
  • The language of the arbitration shall be English or Turkish, as agreed by the Parties.
  • The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.

Restrictions

Arbitration shall be limited to the Dispute between the Parties individually. Class action procedures or representative claims are not permitted.

Exceptions

The following Disputes are not subject to arbitration:

  • Any claims related to intellectual property rights.
  • Allegations of theft, piracy, invasion of privacy, or unauthorized use.
  • Claims for injunctive relief.

If this provision is found to be illegal or unenforceable, the Dispute will be decided by a court of competent jurisdiction in Turkey.

20 — Corrections

There may be information on the Services containing typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and other details. We reserve the right to correct any errors or update the information at any time without prior notice.

21 — Disclaimer

The Services are provided "AS IS" and "AS AVAILABLE." You agree that your use of the Services is at your sole risk. We disclaim all warranties, express or implied, including but not limited to:

  • The implied warranties of merchantability and fitness for a particular purpose.
  • Non-infringement.

We make no warranties or representations regarding the accuracy or completeness of the AI-extracted content, the Services' content, or any websites or third-party platforms linked to the Services.

We will not be liable for:

  • Errors, mistakes, or inaccuracies in AI-extracted content.
  • Personal injury or property damage resulting from your use of the Services.
  • Unauthorized access to or use of our servers and stored information.
  • Interruption or cessation of transmission to or from the Services.

22 — Limitations of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any indirect, consequential, exemplary, incidental, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services.

Our liability to you for any cause whatsoever will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to the cause of action arising.

23 — Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all respective officers, agents, partners, and employees, from any loss, damage, liability, or demand due to or arising from:

  • Your Contributions.
  • Use of the Services.
  • Breach of these Legal Terms.
  • Violation of the rights of a third party, including intellectual property rights of any content shared via RaqunAI.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification at your expense.

24 — User Data

We maintain data you transmit to the Services for managing their performance, including the structured knowledge items extracted by our AI. Although we perform regular backups of data, you are solely responsible for all data you transmit or related activities.

We are not liable for any loss or corruption of data, and you waive the right to take legal action against us for any such loss.

25 — Electronic Communications, Transactions, and Signatures

By using the Services, you consent to receive electronic communications and agree that electronic agreements, notices, and signatures satisfy legal requirements for written communication.

26 — California Users and Residents

If a complaint with us is not satisfactorily resolved, California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

27 — Miscellaneous

These Legal Terms constitute the entire agreement between you and us.

  • If any provision is found to be unlawful or unenforceable, it is severable from the rest of the terms.
  • These Legal Terms will not be construed against us for having drafted them.

28 — Contact Us

For any complaints or further information, contact us at:

İnvivo Yazılım ve Teknoloji A.Ş.
Erzene Mah. Ankara Cad. EBİLTEM / 172 /14, Bornova / İzmir, Turkey
Email: [email protected]